Refund Policy

REFUND POLICY

You can request a replacement or return within 14 days of receiving the product.

In the event of return or replacement, the products must be returned in their original condition, together with the original packaging and label. Any product that appears to be used will be rejected.

Return costs to MAZINA for exchange or refund will not be covered or
refunded.

RETURN METHOD

If you would still like to return the product, please email info@mazina.eu.

ATTENTION: We are unable to refund the price of products purchased during the discount. In this case,
the product can be exchanged or the amount paid can be credited for later purchase.

REFUND PROCESSING

We'll send you an email as soon as our team has processed your refund. PayPal and credit card
refunds can take up to 14 business days. Refunds can only be claimed for the original payment method
.

EXCHANGE PROCESSING

Once we receive your return, we will try to process the exchange as soon as possible so that you can have the product with you as soon as possible. We will notify you by email about the new shipment.

IF YOUR ORDER IS DAMAGED OR INCORRECT

If you receive a defective product or notice a manufacturing defect, please contact us immediately at info@mazina.eu to help resolve the issue as quickly as possible.

CANCELING AND CHANGING ORDERS

If you have entered incorrect information or accidentally placed an incorrect order, please let us know
as soon as possible. Once your order has been processed, your orders can no longer be modified or canceled. you place your order please make sure that all the information provided is correct.
MAZINA will not bear the extra costs associated with changing your purchase.