General terms and conditions

  1. These General Terms and Conditions (the "General Terms and Conditions") apply to all orders for any product you place on www.mazina.eu (the "Website"). The Website is operated by Mazula Katalin Veronika E.V ("FOR SALE") (registered office address: 1122 Budapest, Krisztina körút 31-33 mezzanine 9, email: info@mazina.eu).
  2. Before ordering any product from us, please read these Terms and Conditions carefully, as these are all terms and conditions of the agreement between us. A statement raised by one party and expressly accepted by the other party in the course of communication via e-mail in connection with the purchase shall also be considered part of the contract. The contract concluded between the parties in the Hungarian language upon the purchase of the products available on the Website shall be deemed to be a written contract, the SELLER shall register it and keep it for [5] years from the date of performance. At any stage of the order, until the order is sent to the SELLER, you have the opportunity to correct data entry errors on the Website at any time (eg deleting a product from the cart).
  3. By clicking the "I accept" button, you acknowledge that you have read and agree to be bound by the Terms and Conditions. We reserve the right to change the content of the Website at any time, including these Terms and Conditions. The agreement between us will be governed by the General Terms and Conditions in force at the time of placing your order.

You must confirm your acceptance of the Terms and Conditions in order to place an order on the Website.

  • ORDERS
  1. When you order a product on the Website, the order will be governed by these Terms and Conditions. The SELLER is not obliged to accept the order.
  2. We will confirm receipt and acceptance of your order by email, summarizing the details of your order. For the ordered product, the contract is concluded between us by sending this confirmation.
  3. If you have any problems with your order, we will contact you.
  • PURCHASE PRICE AND PAYMENT TERMS
  1. The purchase price of the product you have ordered is the amount indicated on the Website when the order is received, unless the price indicated there is obviously incorrect.
  2. The purchase price shown includes VAT, but does not include shipping costs, which will be charged in addition to the full purchase price.
  3. You can pay the purchase price of the purchased product electronically by credit card (via the STRIPE system) when placing the order or by receiving a courier service upon receipt of the goods. Otherwise, we will not be able to accept cash payments. We do not undertake partial performance.
  • INFORMATION YOU PROVIDE
  1. To make a purchase, you, as a user of the Purchasing Website, may be required to register on the Website and create your own user account. It is possible to browse the pages and view some prices without registering and logging in to the user account, but not placing an order. We record your user account information, so you only need to enter your username and password to place a new order on your Website. You are solely responsible for maintaining the confidentiality of your password.Please notify us immediately if you notice that someone has unauthorized access to your user account. We cannot be held responsible for any damage resulting from the unauthorized use of your user account / password.
  2. You agree to provide true, accurate and complete information during registration and in all other cases where this may be necessary to use the Website. You further agree to update this information if necessary for any reason. If you provide false, incomplete or inaccurate information, your registration will be canceled and you will not be able to use the Website for purchases. If the information provided is fraudulent, this may also give rise to criminal and civil liability.
  3. In order to perform the services available on the Website, we record the following information about you: name, name of the representative (in case of a company), address, e-mail address, contact telephone number, orders. In order to deliver the purchased products by courier service, we provide the following data to GLS Courier Service as a data processor: order number, customer name, customer address, telephone number, cash on delivery amount [*].
  4. The personal data provided shall be provided in accordance with Act CXII of 2011 on the Right to Self-Determination of Information and Freedom of Information. in accordance with the provisions of the Act (Info Act). The purpose of the processing of personal data is to identify you, fulfill your orders, deliver the ordered products, and, if you specifically consent to this, send direct inquiries, newsletters, information and advertisements related to our other products and services. The provision of data is voluntary in all cases. We will retain the personal information you provide when creating your user account for as long as you have an active user account and information about your specific order for the period required by applicable (eg accounting) legislation, but for a maximum of 5 years from the time you complete your order. You can request cancellation of your user account at any time, but we will not be able to fulfill your orders without a user account.
  5. Info tv. At any time during the processing of data, you may request information on the processing of your personal data, as well as the correction of your personal data or the deletion or blocking of your personal data, with the exception of mandatory data processing based on law. In case of violation of your rights to the National Data Protection and Freedom of Information Authority (address: 1125 Budapest, Szilágyi Erzsébet fasor 22 / C., Phone: + 36-1-391-1400 , fax: + 36-1-391-1410 , e-mail: customer service@naih.hu ), or you can go to court.
  • DELIVERY, PRODUCT RECEIPT
  1. The ordered product will be delivered by courier service to the address you provided during registration within 5 working days from the confirmation of the order for a separate fee indicated on the Website. We exclude our liability for all claims for damages arising from late performance.
  2. In the case of ordered products, the risk of damage passes to you upon delivery of the product.
  • RIGHT OF WITHDRAWAL

The rights set out in this point 6 apply only to consumers, ie natural persons acting outside the scope of their profession, self-employment or business ("Consumer").

  1. You have the right to withdraw from the contract without giving any reason within 14 days.Similarly, if performance of the contract has begun in the case of a service contract, you have the right to terminate the contract without giving any reason within 14 days
  2. Withdrawal / cancellation deadline:
  3. in the case of a service contract, it shall expire 14 days after the date of the conclusion of the contract;
  4. In the case of a contract for the sale of a product, it shall expire 14 days from the date on which you or a third party other than the carrier designated by you takes over the product.
  5. If you wish to exercise your right of withdrawal / cancellation, you must send a clear statement of your intention to withdraw / terminate (by post or e-mail) to the following address: 1122 Budapest, Krisztina körút 31-33 félemelet 9., or info @ jasminejewel.eu email address. 45/2014 on the detailed rules of contracts between the consumer and the business, the right of withdrawal or cancellation. (II.26.) Using the model declaration in Annex 2, or by means of a clear statement to that effect.
  6. You will exercise your right of withdrawal within the time limit if you submit your notice of cancellation / termination before the expiry of the period indicated above.
  7. If you withdraw from this contract, we will reimburse you immediately, but no later than 14 days after receipt of your notice of withdrawal, for any consideration paid by you, including transport costs (excluding any additional costs incurred as a result of your you have chosen a mode of transport other than the cheapest usual mode of transport offered by us.) We will use the same method of payment for the refund as the method of payment used in the original transaction, unless you have expressly agreed to use another method of payment; you will not incur any additional costs as a result of using this refund method. Refunds may be withheld until the product has been returned or you have confirmed that it has been returned: the earlier of the two dates must be taken into account.
  8. You must return or return the product to us without undue delay, but no later than 14 days from the date of notification of your withdrawal. The deadline is considered to have been met if you send the product before the 14-day deadline. You will bear the direct cost of returning the product.
  9. You can only be held liable for depreciation of a product if it is due to use in excess of what is necessary to determine the nature, characteristics and functioning of the product.
  10. In the event of the provision of a service, if you have requested that the service begin within the notice period, in the event of termination, you will be required to reimburse us for the service performed in proportion to the date of termination. Similarly, we will refund the portion of the consideration you provide that exceeds the consideration for the service we provide.
  11. An additional 60-day money back guarantee is valid for all our products beyond 14 days if you initiate this by emailing info@jasminejewel.eu and sending us a detailed description of the reason for your intention to make a refund.
  • STOP BY US
  1. We reserve the right to withdraw from the contract if the ordered product is not available for any reason.In this case, we will notify you by email and refund you all payments made in connection with your order
  2. We strive to ensure that all prices on the Website are correct. However, if we find that a price has been entered incorrectly on the Website, we will notify you immediately. In this case, you can decide whether to re-order the product or cancel the order. In case of cancellation, we will refund you all payments made in connection with the order.
  • SUPPLY WARRANTY, PRODUCT WARRANTY
  1. Supplies Warranty
  2. In the event of a defective performance by the SELLER, you may assert a warranty claim for supplies in accordance with the rules of the Civil Code.
  3. You may choose to have the following supply warranty claims:

You may request a replacement unless it is impossible for you to meet your chosen need or it would incur a disproportionate additional cost for Seller to meet your other needs. If you have not requested or could not have requested the replacement, you may request a proportionate reduction in the consideration or, ultimately, withdraw from the contract. There is no room to cancel due to a minor error.

You may transfer from your chosen supply warranty to another, but you will bear the cost of the transfer, unless warranted or given by the SELLER.

  1. You must report the error without delay after it is discovered. If you are a Consumer, an error reported within two months of discovering the error shall be deemed to have been reported without delay. However, please note that you may no longer exercise your warranty rights beyond one year (two years in the case of a consumer) from the date of performance of the contract.
  2. You can assert your warranty claim against the SELLER.
  3. If you are a Consumer, there are no conditions other than the notification of the defect to enforce your warranty claim within six months of performance, provided that you certify that the product or service was provided by SELLER. However, after six months from the date of performance, you must prove that the defect you identified was already present at the time of performance.
  4. Product Warranty
  5. The rights set forth in this Section 8.2 apply only to Consumers.
  6. In the event of a defect in a movable thing (product), you may, at your option, assert the right or product warranty claim specified in clause 8.1.
  7. As a product warranty claim, you can only request a replacement for a defective product.
  8. A product is defective if it does not meet the quality requirements in force at the time of placing on the market or if it does not have the characteristics specified by the manufacturer.
  9. You can assert your product warranty claim within two years of the product being placed on the market by the manufacturer. Upon expiration of this period, you will lose this entitlement.
  10. You can only make a product warranty claim against the manufacturer or distributor of the movable property. You must prove the defect of the product in the event of a product warranty claim.
  11. The manufacturer (distributor) shall only be released from its product warranty obligation if he can prove that:

the product was not manufactured or marketed outside your business, or

the defect was not detectable at the time of placing on the market according to the state of the art or

Product defect results from application of law or mandatory regulatory requirements

  1. It is sufficient for the manufacturer (distributor) to provide a reason for the exemption
  2. Please note that due to the same defect, you cannot claim a supply warranty and a product warranty at the same time. However, if your product warranty claim is successfully enforced, you can assert your manufacturer's warranty claim against the manufacturer for the replaced product or repaired part.
  • COMPLAINT HANDLING

If you have any complaints or comments about our products or services or our activities, please feel free to contact us at the following telephone number: + 36 30 341 5552 (on business days from 9 am to 5 pm). Reporting a warranty or guarantee claim does not constitute a complaint under the Consumer Protection Act.

  1. If you are a Consumer and it is not possible to investigate your complaint immediately, or if you do not agree with the handling of your complaint, we will take a record of your complaint, which will include the following:
  1. a) your name, address,
  2. b) the place, time and manner of submitting the complaint
  3. (c) a detailed description of your complaint, a list of the documents, documents and other evidence presented,
  4. d) a statement of our position on your complaint, if it is possible to investigate the complaint immediately,
  5. e) the signature of the person who took the minutes and, except in the case of an oral complaint made by telephone or other electronic means,
  6. f) place and time of recording of the minutes,
    7. (g) in the case of an oral complaint made by telephone or other electronic communications service, the unique identification number of the complaint.
  1. In the case of an oral complaint, the minutes will be handed over locally, and in the case of an oral complaint communicated by telephone or other electronic communication service, we will send it to you at the latest at the same time as the substantive reply in section 9.4. In other respects, we will proceed as described in Section 9.4 with respect to the written complaint.
  2. We will respond to your written complaint in writing within thirty days of receiving it. If the complaint is rejected, you will first go to the Technical, Licensing and Consumer Protection Department of the Government Office of the Capital City of Budapest, acting in the competence of consumer protection and market surveillance:
  3. Address: 1052 Budapest, Városház u. 7.
  4. Postal address: 1364 Budapest, Pf .: 144.
  5. Phone number: + 36-1 450-2598
  6. E-mail: fogyved_kmf_budapest@nfh.hu
  7. If your complaint is denied, you can also contact the Conciliation Body. The conciliation body is responsible for the out-of-court settlement of disputes between the consumer and the business concerning the quality and safety of the product, the application of product liability rules, the quality of the service and the conclusion and performance of the contract between the parties. Conciliation Board at our seat:
  8. Budapest Conciliation Board 1016 Budapest, Krisztina krt. 99. III. em. 310. Mailing address: 1253 Budapest, Pf .: 10.E-mail: bekeltetotestulet@bkik.hu Fax: 06 (1) 488 21 86 Telephone: 06 (1) 488 21 31
  9. SELLER has not submitted to a code of conduct
  • RESPONSIBILITY
  1. The extent of our liability for the products ordered on the Website may in no case exceed the total purchase price paid by you for the product.
  2. Notwithstanding the foregoing, nothing in these Terms and Conditions shall be construed to limit the rights of consumers under the law.
  • MISCELLANEOUS PROVISIONS
  1. Hungarian law shall govern the interpretation of these General Terms and Conditions and matters not regulated in the General Terms and Conditions.
  2. If any provision of these Terms and Conditions becomes invalid, illegal or unenforceable, or becomes invalid, unlawful or unenforceable, the validity, legality or enforceability of the other provisions of these Terms and Conditions shall not be affected.

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